Target audience

  • 👩‍🏫 Educators - Project Management Training
  • 🏬 Small and Medium Enterprises
  • 💻 IT Service Management (ITSM) teams

Purpose

  • Provide a reference implementation for management frameworks, assisting in the best practices employment for SMEs, and in its comprehension when adopted by training and research purposes.


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dotProject Cloud functionalities


Entreprise Governance

A clear direction is important to the entire company, including C-levels and operational staffs. Thus, it is important to know the company strategy, and how every project and service is linked to the organizational purposes.

  • Strategic Plan
  • Project Portifolio
  • BIs - Data analysis based on projects and operations data
  • Data-driven decisional making

Company Administration

The management of projects and operations demands carrying out payments and also invoicing for deliverables. It involves elaborating contracts proposal and tracking its execution.

  • Customers
  • Suppliers
  • Contracts
  • Payments
  • Invoices


Service Management

The management of services involves the registering of requests, including incidents and problems, the tracking of its resolution, administrating involved costs and resources, and also the management of the SLAs compliance.

  • Service Catalog
  • Tickets Management (Incident, Problem, Change)
  • SLA - Service Level Agreements
  • Operations
  • Escalation
  • Delegation
  • Knowledge base
  • Self-service Portal (for customers/users)

Project Management

Controlling projects since its approval until its conclusion, through the tracking of project plan execution is expected for every project manager. Doing so, when project resources compete with operations, is an actual challenge. The holistic management aims to assist in its overcoming.

  • Initiating - Project charter development
  • Schedule
  • Budget
  • Communication
  • Risks
  • Human resources
  • Acquisitions
  • Quality assurance and control


Automatic notifications

Notifications are essential for proactive management and support. The platform provides automatic notifications for delayed tasks (deadlines) and tickets SLA breaches. Team members are notified of new assignments. Demands opened by customers on Customer Support Center are immediately notified to team members.

Customer Support Center

The interaction with customers is crucial to successfully meet project goals. Customers can open demands related to a project they are related to. Project team members receive such demand as a normal ticket in the project, entering immediately on pendency board. Communication, from both sides can be registered through the platform. The whole progress, from opening to conclusion can be tracked.


How teams work with dotProject Cloud?


  • 📨 Team members can be invited to projects and organizational operations.
  • 🔐 Team members have segregated data access just in scope of project their allocation.
  • 📊 Team members work may be tracked through reports and BI panels.
  • 🔑 Team members can have the access granted or revoked at any time by company administrator.

What are the user profiles?


Many individuals may collaborate in your company and projects, being invited by an integrated e-mail communication system. Here are the possible roles these individuals may assume..

  • Company owner: full access to company data, including its derived projects. This access may be delegated to partners
  • Team member: has segregated data access just in scope of project their explicit allocation. They access project tasks and tickets and register working logs, updating the progress of their activities.
  • Project manager: it is any team member that is explicitly allocated as project manager by company owner. This individual has full access to project data, including project costs, risks and more.
  • Customer: This individual can open tickets for projects which he is related to, reporting incidents or requests and tracking its resolution.


Understanding dotProject Cloud


Technologically contemporary platform supporting integrated Projects and Services Management. dotProject Cloud architecture is designed as a cloud-based solution, complying with SaaS delivery model. It extends the core discipline of Project Management, addressing Service Management features, as well as, Organizational Management and Enterprise Governance. Thus providing a comprehensive support in strategic, tactical and operational levels.


dotProject Cloud is a SaaS platform. It means you may just create an account, invite partners, team members and customers, and work online from any device. No technical knowledge is necessary. It is composed of many exclusive cloud-based features, including multi-tenant support, self-service access control for company administrators and out-of-box software security and integrated communication.





Know more about the experiences using dotProject


Usage by Small and Medium Enterprises
Usage in Educational Institutions
Comparison with another Project Management Tool