Target audience

  • Formal projects
  • Contracts compliance
  • Deadlines, Costs and Responsability

Purpose

  • Provide a reference implementation based on management frameworks, assisting in the best practices employment.


Project Management with real controlling, not only tasks.



dotProject Cloud functionalities


Entreprise Governance

A clear direction is important to the entire company, including C-levels and operational staffs. Thus, it is important to know the company strategy, and how every project and service is linked to the organizational purposes.

  • Strategic Plan
  • Project Portifolio
  • BIs - Data analysis based on projects and operations data
  • Data-driven decisional making

Company Administration

The management of projects and operations demands carrying out payments and also invoicing for deliverables. It involves elaborating contracts proposal and tracking its execution.

  • Customers
  • Suppliers
  • Contracts
  • Payments
  • Invoices


Service Management

The management of services involves the registering of requests, including incidents and problems, the tracking of its resolution, administrating involved costs and resources, and also the management of the SLAs compliance.

  • Service Catalog
  • Tickets Management (Incident, Problem, Change)
  • SLA - Service Level Agreements
  • Operations
  • Escalation
  • Delegation
  • Knowledge base
  • Self-service Portal (for customers/users)

Project Management

Controlling projects since its approval until its conclusion, through the tracking of project plan execution is expected for every project manager. Doing so, when project resources compete with operations, is an actual challenge. The holistic management aims to assist in its overcoming.

  • Initiating - Project charter development
  • Schedule
  • Budget
  • Communication
  • Risks
  • Human resources
  • Acquisitions
  • Quality assurance and control


What are the user profiles?


Many individuals may collaborate in your company and projects. Here are the possible roles these individuals may assume.

  • Company owner: full access to company data, including its derived projects. This access may be delegated to partners.
  • Team member: has segregated data access just in scope of project their explicit allocation. They access project tasks and tickets and register working logs, updating the progress of their activities.
  • Project manager: it is any team member that is explicitly allocated as project manager by company owner. This individual has full access to project data, including project costs, risks and more.
  • Customer: This individual can open tickets for projects which he is related to, reporting incidents or requests and tracking its resolution.

How teams work with dotProject Cloud?


  1. You start creating your own account, signing in with your e-mail account.
  2. Then a company is assigned to you, with company owner access for its administration, including new projects creation.
  3. Now you can invite teams members to join. Just input their emails and an invitation will be sent.
  4. The default access gives them access rights to contribute in project tasks and tickets in which they have explicitly allocated.
  5. A team member may be assigned as project manager for some project. Then this user is granted with full access to project data, including costs, schedule, risks, procurements etc.
  6. You can delegate your owner’s access to another team’s members, by assigning company owner role.
  7. In case you want to provide access to your customers interact directly through the platform. Just send an invitation and set the role as customer. Then your customer is able to open tickets, input updates and follow requests resolution.
Information Security highlights:
  • 🔑 Team members can have the access granted or revoked at any time by company owner.
  • 📋 All actions on the platform are registered in audit logs available to teams’ members.


Automatic notifications

Notifications are essential for proactive management and support. The platform provides automatic notifications for delayed tasks (deadlines) and tickets SLA breaches. Team members are notified of new assignments. Demands opened by customers on Customer Support Center are immediately notified to team members.

Customer Support Center

The interaction with customers is crucial to successfully meet project goals. Customers can open demands related to a project they are related to. Project team members receive such demand as a normal ticket in the project, entering immediately on pendency board. Communication, from both sides can be registered through the platform. The whole progress, from opening to conclusion can be tracked.



Frequently Asked Questions (FAQ)


Here are common questions raised from dotProject Cloud (abbreviated to dPCloud) users:

Q1: Can a user participate in more than one company?
Answer: Yes. dPCloud has support to multi-tenant. It means you may be the owner of your own company, and be invited to collaborate in how many other companies you need, having different roles, and consequently access rights, for each company.

Q2: Its dPCloud a time tracking tool?
A: Yes, dPCloud is an excellent tool for time tracking, making it possible that every activity performed by teams members to be logged into. The versatility to register logs in projects, planned tasks or operational tickets makes it feasible, being especially useful for companies that invoicing based on worked hours.

Q3: It is easy to build Gantt chats online with dPCloud?
Answer: Yes, once you have a project initiated, each created task is automatically displayed in an online and interactive Gannt hart, which shows all projects activities along with its status and personal allocation. The Gannt chart and easy be copied and pasted to external text editor as it was fully build based on HTML5.

Q4: If I invite customers, will they have access to sensitive project data?
Answer: No. A customer may only create new Tickets and interact in the context of these tickets. Even the logged efforts by team members in ticket resolution are just internally available, not being released to customers.

Q5: Team members have access to company and project sensitive information, such as planned costs, contracts, invoices, etc?
Answer: No. Team members have very restricted access to just project tasks and its tickets. The Project and Company data are not available to them. Project data is available only to the team member assigned as project manager, and company data (which include projects) for company owners.

Q6: Along the time many important information will be registered in company and projects. Can I have a local copy of my company data?
Answer: Yes, you may at any time download company and project records in open csv format.

Q7: I created my account a few months ago and now I forget my password and cannot access dPCloud anymore. What should I do?
Answer: Just click in "forget password" on the login screen and a new password will be sent do your email.

Q8. I was invited to a new company, but I cannot see its projects. What should I do?
Answer: There are two possibilities, you need to switch from your current company to the new you were invited, using “my profile” link in upper menu. In case, after in the context of the right company, you still do not see projects, maybe the project manager has not assigned any project activity to you yet.

Q9. What are the management frameworks which dPCloud is based on?
Answer: For enterprise Governance practices from COBIT 5 are adopted - especially in relation to Strategic Plan development and management. For Operations Management ITIL 4 framework processes are adopted - specifically in relation to service portfolio, incident and problem management. And for Project Management, the PMBOK is adopted covering its several knowledges’ areas, going beyond triple restriction from scope, time, cost and quality, addressing also stakeholders, communications, risks and procurements.

Q10. Can dPCloud assists PMO (Project Management Officers)?
Answer: Yes, a company may be seen as a PMO, and its members assigned as company owners. This way, they can manage the company project portfolio, assign project managers to projects, or if necessary, manage projects directly.

Q11. Can I really use dPCloud for ITSM?
Answer: Yes, both customers and team members can open new tickets and document the problem and its resolution, for incidents or new requests. SLAs may also be configured and managed. There are automatic notifications for assignments and SLA controlling. The dPCloud support to ITSM is very basic but may attend many trivial contexts.

Q12. What are the limitations from Freemium access?
Answer: The Freemium account already provides a wide spectrum from functionalities for governance and management, assisting in the real controlling. It faces limitations regarding the maximum users and projects that can be associated to a company. Also, data exportation is limited and advanced reports and possible integrations are not fully available in Freemium access.




More about dotProject Cloud


Technologically contemporary platform supporting integrated Projects and Services Management. dotProject Cloud architecture is designed as a cloud-based solution, complying with SaaS delivery model. It extends the core discipline of Project Management, addressing Service Management features, as well as, Organizational Management and Enterprise Governance. Thus providing a comprehensive support in strategic, tactical and operational levels.


dotProject Cloud is a SaaS platform. It means you may just create an account, invite partners, team members and customers, and work online from any device. No technical knowledge is necessary. It is composed of many exclusive cloud-based features, including multi-tenant support, self-service access control for company administrators and out-of-box software security and integrated communication.



Know more about the experiences using dotProject


Usage by Small and Medium Enterprises
Usage in Educational Institutions
Comparison with another Project Management Tool